FAQ
Frequently Asked Questions (FAQ)
Here you’ll find answers to the most common questions about our products, orders, payment, and delivery. For further assistance, you can call or WhatsApp us anytime at +20 10 1376 5999.
PAYMENT INFORMATION
Currently, Cash on Delivery is the only available payment method. Additional payment options will be added soon.
Refund
Deposits are non-refundable after 3 days from order confimation. Stitched orders are non-refundable.
Exchange Policy
Exchange is available only for size issues, the customer covering shipping fees. The customer must return the original item before we ship the replacement. Exchange processing time is 5 working days, excluding Fridays and Saturdays, starting from the day we receive the retuned item.
Delivery Policy
If your order is delivered by Aramex, please note that opening or checking the package before payment is not allowed. If you experience any issue with your order after receiving it, please contact us promptly so we can assist you.
Adjustment Policy (For stitched items)
If there is a size issue, we can create a new adjusted items for you. The customer will be charged 50% of the new item's cost as an adjustment fee.
